Could IT Go 100 Percent MSP?

Posted on Friday May 20th 2011 by Ericka Chickowski. Filed under: Managed Services

A new survey conducted by Enterprise Management Associates on behalf of Nimsoft found that a growing number of large and mid-sized companies are embracing the managed services IT model, leveraging MSPs to help them run more efficient departments. Channel Insider takes a look at highlights from the survey, which queried executives, mid-level managers and IT pros from companies that are currently engaged with an MSP, planning to engage an MSP or had used MSP services in the past.

  • 31 percent of all respondents said they could envision a time when all of their IT would be managed by MSPs.

    31 percent of all respondents said they could envision a time when all of their IT would be managed by MSPs., Managed Services

  • That percentage jumped up to half when asked strictly of IT executives.

    That percentage jumped up to half when asked strictly of IT executives., Managed Services

  • Among respondents planning MSP outsourcing of IT management functions, service desk/help desk is the most common priority.

    Among respondents planning MSP outsourcing of IT management functions, service desk/help desk is the most common priority., Managed Services

  • The opportunity to reduce costs was cited by 41 percent of IT professionals as one of their top motivations for using an MSP.

    The opportunity to reduce costs was cited by 41 percent of IT professionals as one of their top motivations for using an MSP., Managed Services

  • The second-biggest motivation for engaging with an MSP, access to improved technical expertise, was cited by 37 percent of IT pros.

    The second-biggest motivation for engaging with an MSP, access to improved technical expertise, was cited by 37 percent of IT pros., Managed Services

  • The ability to better focus on core business was the third-biggest MSP acquisition motivation, named by 36 percent of IT professionals.

    The ability to better focus on core business was the third-biggest MSP acquisition motivation, named by 36 percent of IT professionals., Managed Services

  • The most common management function outsourced to MSPs was storage and recovery services, used by 56 percent of respondents using MSPs.

    The most common management function outsourced to MSPs was storage and recovery services, used by 56 percent of respondents using MSPs., Managed Services

  • Coming in a close second was service desk and help desk management. It is outsourced by 44 percent of those who leverage MSPs.

    Coming in a close second was service desk and help desk management. It is outsourced by 44 percent of those who leverage MSPs., Managed Services

  • Among those who use MSP services, 68 percent rely on the provider to manage virtual servers.

    Among those who use MSP services, 68 percent rely on the provider to manage virtual servers., Managed Services

  • 61 percent use their MSP to manage data center infrastructure.

    61 percent use their MSP to manage data center infrastructure., Managed Services

  • And 56 percent put physical server management under care of their MSP.

    And 56 percent put physical server management under care of their MSP., Managed Services